Reference

5nf Terms That Govern Your Account

These terms set the rules for your 5nf account, including access, content use and wallet actions tied to India.

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5nf 5nf Terms That Govern Your Account
CONTACT ROUTES

Where to Reach Us About Terms

If any clause is unclear, you can reach us before you open an account or after you are logged in.

Email us Send your question to the address shown on the site with the clause number…
In-account chat If you are already logged in, open chat for help with acceptance, account suspension…
Support form Use the form when you want a written trail for a correction, access question…
DATA AND CONTROL

How We Handle Your Policy Data

We keep only the data needed to run these terms: account details, device signals, consent records, support threads and payment logs tied to UPI, Paytm or PhonePe where they apply.

Account records

We store the minimum details needed to identify your account, apply the current terms and answer a request. That usually means your email, region, login history and the status of any open case.

Cookies

Cookies keep you signed in, remember choices like language and help us detect repeated failed logins. We do not use them to change your account terms.

Device checks

We may log device type, browser and IP range to spot misuse, duplicate accounts or account takeover attempts. Those checks sit behind the same terms and are not shown publicly.

Payment logs

When a UPI, Paytm or PhonePe transfer is part of your account history, we keep the trace needed for audit and dispute handling. The record stays linked to your account only as long as required.

Retention

We keep records for the period needed by law, tax rules and dispute handling, then remove or anonymise them. If a record can no longer be kept, we stop using it for active decisions.

Changes and requests

If you want a correction, access change or account copy, send the request from the email on file and name the clause or record you mean. We may ask for proof before we act.

Common Questions About These Terms

These questions cover how the current terms work, how changes are handled and what you can ask us to fix. If you need a specific clause checked against your account, use the contact paths above and include your registered email. Where local law in India sets a stricter rule, that rule applies to the extent required, and the rest of the terms stay in force.

They apply when you visit the site, create an account, submit details or use any linked wallet flow. The version shown on this page is the one that governs at that time.

Yes. We may update them when our process, security checks or legal duties change. We post the current version here, and your continued use after a change means you accept that version.

If a clause conflicts with local law in India, the law applies to the extent required. The rest of the terms keep working unless a court or regulator says otherwise.

We use account details, device signals, support threads and transaction logs only to run the service, meet legal duties and resolve disputes. You can ask support to correct details that are inaccurate or out of date.

Yes. If you need help with a blocked account, a security check or a profile correction, contact support from the email you used to register and be ready to confirm your identity.

Send the clause number, your account email and a short explanation through chat or email. That helps us locate the right record and reply without unnecessary back-and-forth.

We keep the minimum record set needed for audits, disputes and account safety, then remove or anonymise it when the retention period ends and the law allows us to do so.

Related Pages

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