Reference

Legal terms for your 5nf account

These terms explain how your account, content use, payment actions and request handling work on 5nf.

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5nf Legal terms for your 5nf account
CONTACT PATHS

Where to reach us on legal matters

For legal requests, we keep the route simple. Use in-app chat for account changes, the contact form for record questions, and email for written notices that…

In-app chat Send the request from your signed-in account so we can match it to the…
Legal email Use email for formal notices, corrections or deletion requests.
Contact form If you cannot sign in, use the form and include your account email, city…
DATA AND ACCESS

How we handle data and access

We handle legal data with a narrow purpose. Account records, device checks and request logs are used to run the service, confirm ownership and answer disputes.

Data use

We use the details you submit to run your account, process lawful checks and answer your requests. We do not add stray uses, and we share only when a legal duty or service step requires it.

Cookies

Cookies store session state, language and simple page choices so you do not have to reset them each time. You can clear them in your browser, but some legal pages may then ask you to confirm again.

Account security

Keep your password private, use a device you control and check sign-in alerts after each session. If you think someone else reached your account, tell us at once so we can freeze access and investigate.

Retention

We keep records for the time needed to meet local record rules, settle disputes and complete support work. After that, files are removed or anonymised unless a rule asks us to keep them longer.

Contact route

For legal matters, use in-app chat, the contact form or the address we list in your account area. Include your account email, the request type and any file we need to confirm your identity.

Change requests

If your details need correction, ask us in writing and list the field you want changed. Where local law allows, we will update the record or tell you why a change cannot be made.

Questions about rights and requests

Use these questions to check how access, records and request handling work. If your case depends on local law, the answer will point you back to the rule that applies in your location. When you need a correction, deletion request or account check, start with the channel that matches the account email so we can route it correctly. That keeps legal requests tied to the right record from the start.

If local law permits your access, yes. We will still ask for the details needed to confirm your account and apply the checks that belong to your location before you move ahead.

We keep the account details you submit, your request history, device and session logs, and other records needed to run the service, settle disputes and meet local record-keeping duties.

Cookies help the page remember your session, language choice and simple settings. If you clear them, you may need to sign in again or reset the choices you made earlier.

Send us the field name, the correct value and the account email tied to the record. We will check the request, update what we can and explain any part that local law keeps in place.

We keep records only as long as needed for support, dispute handling and legal duties in your region. Once that period ends, we remove or anonymise the data unless a rule requires more time.

Use in-app chat, the contact form or the email path shown in your account area. Choose one channel, add the account email and tell us what you need so we can route it quickly.

We update the page, the account flow and any request process that is affected, then apply the new rule from the point it becomes active. Until then, the current local position stays in force.

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