Reference

Privacy Policy for your 5nf account

This page tells you what we collect when you open an account, change your settings, or contact us, and how we use that data under local law.

Account DataCookiesSecurity ChecksLocal Law
5nf Privacy Policy for your 5nf account
REQUEST PATHS

Where to send privacy requests

If you want to see, change, or limit the data tied to your account, use the contact route that matches your request.

Registered Email Send privacy requests from the email linked to your account and add the exact…
Live Chat Use chat when you need a quick check on stored data, cookies, or access…
Help Request If you want a copy, correction, or deletion request logged properly, send it through…
HOW WE HANDLE

How we handle privacy requests

We keep privacy handling tied to real account needs, not broad data collection. Session cookies remember sign-in state and language choice, while security logs help us spot unusual access and stop account…

Data Stored

We store only the details needed to run the account, answer your requests, and meet legal or security duties. That can include your profile fields, login history, support messages, and payment references.

Cookie Use

Cookies help us keep you signed in, remember language settings, and flag risky sessions. If you clear them, some preferences reset, but the account record itself stays separate from browser storage.

Payment Records

When you use UPI, Paytm, PhonePe, or Google Pay, we may keep the masked source, transaction ID, amount, and status so we can match a deposit or withdrawal and answer later queries.

Security Logs

Device type, IP address, and login time help us detect unusual access and protect your profile. If a session looks risky, we can ask you to verify again before continuing.

Retention

Some records stay longer because of tax, audit, or fraud-prevention duties. When those duties end, we delete or archive data in line with our retention schedule and local law.

Your Requests

For a copy, correction, or deletion request, contact us through the registered channel and state the exact record you want changed. We verify the account first and then respond in writing.

Questions about this policy

These questions cover the parts people ask about most: what we collect, how long we keep it, how cookies work, and how you can ask for changes. If your request is about access, correction, or removal, we will check the account first and follow local law before we act. That keeps the process clear for you and safer for the account.

We may collect the details you enter, such as your name, phone number, email, and any verification data needed to create and protect the account. We also keep device and login records for security.

We keep payment references linked to the method you use, including masked account details, transaction IDs, amounts, and status updates. That helps us reconcile transfers and answer queries without storing more than we need.

Cookies help us remember sign-in status, language choice, and basic session settings. They also help us spot risky activity. If you clear them, some preferences reset, but your account record remains intact.

We keep data only for as long as we need it for service, security, legal duties, and record keeping. Some records must stay longer; others are removed or archived once they are no longer needed.

Yes. Send the request from your registered contact details and tell us exactly what you want copied or changed. We verify the account first, then respond with the next step.

We share data only when needed to run the account, meet a legal duty, handle security checks, or work with service providers that help us operate the site. We limit that sharing to what is necessary.

Use the registered email, chat, or help route listed in your account area. Include your full name and the exact privacy request so we can verify it and reply on the same thread.